Privacy policy
One data breach can set back years of trust. I wrote this privacy policy to lay out, in
plain terms, what data we collect, why we need it, and the guardrails we enforce. Every
practice here is designed to keep your details private and your peace of mind intact. Read
carefully—your rights and protections are spelled out below.
Information collected
We collect only the minimum information necessary to provide our services, communicate with you, and ensure site security. Details collected fall into the categories listed below.
- Personal details, such as name, contact information, and address, are collected only when you submit a request or contact us directly.
- Technical data, including browser type, device details, and anonymized usage stats, is collected for site operation and analytics.
- Cookies and local storage are used to maintain secure sessions and remember user preferences.
- Optional data from feedback forms, surveys, or support chats is processed strictly for service improvement.
How we use your data
We only use your personal information for the purposes stated below, never for unsolicited marketing or unauthorized profiling.
- To fulfill your requests, process submissions, and respond to questions or feedback.
- To secure your sessions, prevent misuse, and ensure technical functionality.
- To analyze site performance and improve user experience through aggregated, anonymized trends.
- To comply with legal or regulatory obligations, such as responding to lawful requests from authorities.
Legal grounds for processing
We process your data only when required by law, to fulfill your requests, or when you consent explicitly. No data is processed without a valid reason under Malaysian regulations.
Our data handling is based on your consent, legal obligations, and our need to deliver secure, functional services. If we ever need to use your data for a new reason, we’ll ask for fresh consent first.
Sharing your information
We only share data with trusted providers who support our operations and meet strict privacy requirements. No information is sold or shared for marketing.
- We may share data with technology partners for hosting, security, or analytics—but only under contract and with robust safeguards.
- External providers are vetted for compliance with privacy laws and cannot use your data beyond our instructions.
- In rare cases, we may disclose data if required by law, regulation, or to protect users and the service from harm.
Data security practices
We use strong encryption, limited access, and regular audits to safeguard your data from unauthorized access or loss. All processing is governed by Malaysian law and recognized global standards.
Your rights
You have several rights under Malaysian data law. The following section explains how to exercise your privacy rights and what protections you have when interacting with our services.
- You have the right to access a copy of your personal data that we hold, subject to verification.
- You can request corrections to inaccurate or incomplete information at any time.
- You may ask us to delete or restrict the processing of your personal data under certain conditions.
- You can withdraw consent for specific data uses where consent is the legal basis.
Cookies and tracking
Cookies are used only for session security, analytics, and site preferences. You can control non-essential cookies in your browser or learn more in our cookie policy.
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Contact details
For privacy-related questions, data requests, or clarifications, reach out to our team directly. We respond promptly and ensure your inquiry is handled confidentially and in compliance with Malaysian law.
Support email: content@uroxilian.sbs
Phone number: +60 108-682 7167
Mailing address: Jalan Kuning, Menara Pelangi, Johor Bahru 80400 Malaysia
Policy updates and changes
We may update this policy to reflect legal changes, operational adjustments, or improvements in our privacy practices. Check this page periodically for the most current version.